Privacy Policy
Introduction
Contemporary Concrete Floors LTD ("we," "us," or "our") operates contemporaryconcretefloors.co.uk (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our services.
Information You Provide
- Contact details (name, email address, phone number, postal address)
- Project details and renovation requirements
- Payment and billing information
- Communication preferences
- Any other information you choose to provide through forms or correspondence
Information Collected Automatically
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our Website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Provide quotes and respond to renovation inquiries
- Schedule consultations and site visits
- Process orders and manage projects
- Send service updates and project communications
- Improve our Website and services
- Comply with legal obligations
- Send marketing communications (with your consent)
Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our contractual obligations for renovation services
- Legitimate Interests: To operate our business, improve services, and prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
- Consent: For marketing communications and non-essential cookies
Sharing Your Information
We may share your information with:
- Trusted contractors and subcontractors involved in your project
- Payment processors and financial institutions
- Professional advisors (accountants, lawyers, insurers)
- Law enforcement or regulatory bodies when legally required
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer data for 7 years following project completion to meet tax and legal obligations.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete information
- Erase your data in certain circumstances
- Restrict processing of your data
- Object to processing based on legitimate interests
- Data portability (receive your data in a portable format)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Cookies
Our Website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our Website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Contemporary Concrete Floors LTD
Email: info@contemporaryconcretefloors.co.uk
Phone: 07941 501 851
Address: Grovewood House, 115 Harrow Road, Hempstead, Kent ME7 3QB
Website: contemporaryconcretefloors.co.uk
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO Contact Details
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF